GOLD PACKAGE

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Our Gold loyalty package is for customers handling a higher number of transactions. This package is aimed at businesses who have a counter with space for a physical tablet on which new cards can be registered and where each loyalty transaction can be recorded.

Tablets can include marketing messages on rotating screens so you can up sell to your customers while they are waiting to pay.

PRODUCT FEATURES

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The following table gives you a comprehensive overview of the features provided by Tablet Lite.

 

SET UP (in addition to weekly base fee) GOLD
Initial analysis and consultancy
Loyalty scheme advice and configuration
Equipment commissioning, rollout and project management
Remote installation and training (UK & ROW)
Marketing templates for email, text and/or app
Branded loyalty cards/fob to your exclusive design, proofing & production
Bespoke branded customer web registration interface
Bespoke app design, build & app store launches
POA
Bespoke development/customisation
POA
Data migration
POA
Onsite installation and training (UK)
POA
Tablet presentation screen design
POA
SOFTWARE & HARDWARE GOLD
Browser Lite (license)
Data & insight portal (license)
Marketing portal (license)
Slatepoint 10″ tablet
Optical card scanner
App hosting (Apple & Android)
POA
Wireless voucher printer
POA
DATA & REPORTING GOLD
Data insight & analysis login via cloud based portal
Information and reports
Data storage and disaster recovery
Email bounce list handling
Customisation & handling of voucher redemption process
POA
Monthly data migration
POA
Database cleansing and maintenance
POA
Anti fraud exceptions report
POA
Marketing GOLD
Cloud based marketing portal login for reports and comms
Email template topped and tailed with your branding
Welcome email to new registrees
Email and/or campaign per month to all loyalty members
x2
Customer Texting Gateway (with own text name)
4p per text
Remote update of the presentation screen
x1 p/month
Database cleansing and maintenance
App notifications
POA
Assistance with bounce backs from email campaigns
POA
Design & production of loyalty supporting literature
POA
Monthly marketig campaign assistance
POA
SUPPORT GOLD
Technical helpdesk with Freephone access (8:30am – 5:30pm weekdays)
Review call
6 Monthly
Advice on campaigns, ROI and other loyalty scheme related issues
Next day courier swap out of any faulty equipment
Pro-Active tablet management
Tablet lock down to prevent unauthorised use
Remote tablet assistance
Tablet security
App support & updates
POA
Unit support and tracking
POA
Engineer visits
POA
Unit operation monitoring and unit network maintenance
POA
Loyalty card facilitation and distribution
POA
Account management and customer billing
POA
TERMS & CONDITIONS GOLD
Contract Term
12 months minimum
Payment method
Direct Debit
Bespoke T’s & C’s
ADDITIONAL FEATURES GOLD
Amazon processing
POA
Birthday voucher module processing
POA
Credit card linking
POA
Cardholder prize draw processing
POA
Charity module
POA
Points for picture uploads
POA
Surveys
POA
Staff tracking
POA
Personalised dashboard
POA
Contactless NFC
POA
4G provision where WiFi not present
POA
Photo ID function
POA
Latent tablet messages
POA

CASE STUDIES

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Check out how Loyalty Pro has helped a variety of businesses generate extra income via loyalty spend.

Garbett Butchers is a premium family butchers based in Wolverhampton. The business approached Loyalty Pro in 2015 for a loyalty scheme which would help encourage customers to shop local.

Maidstone Harley-Davidson is owned by independent family-run Laguna Motorcycles Ltd. Since 2011, we have provided loyalty card solutions for their customers.

Britannia has a portfolio of 60 hotels across the UK and since 2011, Loyalty Pro has worked closely with them to create and deliver their Grand Rewards Scheme.