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FREQUENTLY ASKED QUESTIONS

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Your questions answered

Welcome to our online FAQ’s where we aim to answer all of your burning questions. If you’ve got a question that isn’t covered in the below then feel free to get in touch with us using our contact form.

Loyalty Pro system can help your business improve footfall and profitability and most importantly supply you with tools giving you a chance to compete with bigger stores and retaining your customers

The minimum contract is 12 month after which the contract will work on monthly basis

Our loyalty cards are proven to drive footfall and improve sales opportunities by providing businesses with a system that is simple, affordable and tailored to each client. By using the excellent insights businesses are able to intelligently market and grow their business opportunities.

Prices start as low as £5 a week, but the full cost is determined by the needs of your business and the number of outlets your business has.

Marketing costs apply, should you wish to use Loyalty Pro portal for sending email and/or SMS campaigns.

Yes. The beauty of our loyalty system is that all the data captured is already fully GDPR compliant, which means you can use it for your own marketing purposes.

All your customers should be given a chance to enrol onto the loyalty scheme. The more loyal customer the greater the turnover.

Loyalty Pro has the ability to migrate any existing CRM / loyalty schemes, which means a quick and easy set up for any of our new customers.

The amount of discount awarder is decided by you. Use our calculator to determine the most suitable rate.

The program works independent of other systems. The only thing required is the Terminal which we provide you with upon joining. There is no other hardware or software needed.

Loyalty Pro works offline even if your mobile phone network is down, with no loss of any data.

No, we can supply you with a 3G/4G connection

Voucher printers provide the facility to produce copies of vouchers instantly at the counter. However, if you wish for the vouchers to be emailed to customers the printed isn’t required.

Yes, the tablet is designed to work both inside and outside where there is a reasonable mobile signal. It only requires mains electricity for charging purposes.

No, our system is able to store the information if a connection isn’t available at that time.

No, they are specific type of SIM cards designed to work in the dongle.

No, Loyalty Pro stores the data on your behalf and all the information are kept strictly confidential.

CASE STUDIES

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Find out more about the work that we do by clicking on the links below.

Garbett Butchers is a premium family butchers based in Wolverhampton. The business approached Loyalty Pro in 2015 for a scheme to encourage customers to shop local. 

Maidstone Harley-Davidson is owned by independent family-run Laguna Motorcycles Ltd. Since 2011, we have provided loyalty card solutions for their customers.

Britannia has a portfolio of 51 hotels across the UK and since 2011, Loyalty Pro has worked closely with them to create and deliver their Grand Rewards Scheme.